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As part of providing our services, or information about our services, to you, and to ensure we do this in a compliant way, under the authorisation of our regulator and the General Data Protection Regulation, we must collect some personal information from our clients, potential clients, visitors to our website and service providers or suppliers. This may include third parties carrying out credit or identity checks on our behalf. The credit search is not seen or used by lenders to assess your ability to obtain credit but is required to adhere to money laundering regulations.
When you enquire or apply to open an account or when you maintain an account with us, or request a service, we will require you to provide us with certain information about you. We will need to process the information to verify your identity, to determine how we should classify you as a client, to determine whether financial trading is appropriate for you, to respond to your requests and to process your transactions. We may need to use your personal information to comply with applicable law, court order or other judicial process, or the requirements of any applicable regulatory authority.
We may collect your name and contact details (such as your email address, phone number or address) in order to send you information about our products and services which you might have expressed interest in. We may collect this directly from you, or through a third party. If a third party collected your name and contact details, they will only pass those details to us for marketing purposes if you have consented to them doing so. It is in our legitimate interest to use your personal information in such way. If you do not wish to receive this information, please contact us by emailing our customer service; [email protected]
Our web pages and emails may contain; cookies and other similar type of data analysis tools which allow us to track receipt of correspondence and to count the number of users that have visited our webpage or who have opened our correspondence.
We may collect the following types of information from actual or potential customers:
We obtain this information through your use of our services or our websites, the account opening application and from information provided in the course of ongoing customer communication.
This information is held by us on servers based in the United Kingdom. When you interact with our services, our servers keep an activity log unique to you that collects certain administrative and traffic information including: the source of your IP address, the time of access, the date of access and the web pages you visited. We need this information to provide you with our services.
We are required to collect information about visitors to our premises. We may record information if your visit us such as your name, the date and time you arrived and left, who you are visited, your firm or employer name and your contact details.
We may record any communications, email, electronic, by telephone, in person or otherwise, that we have with you in relation to the services we provide to you and our relationship with you. These recordings will be our sole property and constitute evidence of the communications between us. Any telephone conversation may be recorded without the use of a warning tone or any other further notice.
We take care to ensure your personal information is safe, secure and is protected from misuse, interference, unauthorised access, loss, modification or disclosure. Your personal information is generally stored in our computer database. Any paper based information is stored in secure areas. In relation to information that is held on our computer database, we apply the following guidelines:
We provide regular training to employees who process or handle personal information to respect the confidentiality of client information and the privacy of individuals. We regard breaches of your privacy very seriously and will impose appropriate penalties where necessary.
When we consider that personal information is no longer needed, we will remove any details that will identify you or we will securely destroy the records. We may need to hold some information and maintain certain records for up to 5 years after the end of us providing services to you. This is because we are subject to regulatory requirements and anti money laundering laws which require us to retain;
We may be required to disclose your personal information if requested to do so by law, or if we believe in good faith that such action is necessary;
We may on occasion need to transfer some of your information to other group companies or service providers in countries in or outside the EEA (European Economic Area). This may happen if our servers or suppliers and service providers are located elsewhere. When we transfer your personal data outside the EEA, we will ensure the data recipient is subject to the same data requirements under GDPR. By using our services and providing us with your information, you consent to the collection, transfer, storage and processing of your information outside of the EEA.
Your personal data rights:
If you are concerned about us any aspect of our conduct regarding your privacy, you can make a complaint. We will act upon it promptly. To make a complaint, please e-mail us at [email protected] We will respond and address, without delay, any request, question, complaint or enquiry you have about your personal information or our conduct in processing it. If you are not satisfied with the way we handled your response, or you believe we have not adequately resolved a matter, you have the right to complain to the Information Commissioner’s Officer (the ‘ICO’). You can find further details on the ICO website at https://ico.org.uk/
You also have the right, at any time, to complain to the Information Commissioner’s Office. As an independent UK authority, the ICO upholds information rights in the public interest, promotes openness by public bodies and data privacy for individuals.
Advanced Markets (UK) Ltd is registered with the Information Commissioner’s Office, registration number ZB027567. We can be contacted at
40 Gracechurch Street,